Long Kim

Center of Excellence in Logistics and Business Analytics (LOGBIZ), School of Accountancy and Finance, Walailak University, Thailand

E-mail: long.ki@wu.ac.th

ORCID 0000-0003-4326-7365

Why do employees feel stressed? Evidence from tellers

Abstract. Minimizing job stress can help organizations promote both work satisfaction and productivity. Therefore, many organizations try to evaluate some specific factors influencing job stress among their workers in order to discover new methods for developing healthier working environments. Thus, this study aimed to examine the impacts of work-family conflict, role conflict, and workloads on bank tellers’ job stress. Researchers applied a snowball sampling method to survey 649 tellers who were working at different banks around Cambodia. All valid data were analyzed using the SEM method. Results of this research highlight that work-family conflict was significantly caused by workload and role conflict. Meanwhile, bank tellers felt stressed when facing high role and work-family conflicts, but not workload. Moreover, work-family conflict mediated the relationship between workload and job stress. Thus, this outlined the significant role of work-family conflict in escalating high stress among bank tellers. Hence, the stress attitudes among bank tellers rely upon the degree of work-family conflict, as this determinant demonstrates the biggest impact on job stress. Therefore, this study strongly recommends that all related banks develop a new working policy in order to lower work-family conflict among their bank tellers. 

Received: September, 2023

1st Revision: May, 2024

Accepted: September, 2024

DOI: 10.14254/2071-789X.2024/17-3/12

JEL Classification: M12, M19, M50, M54

Keywords: employees, productivities, tellers, stress, conflict