Ugnė Sungailė

Vilnius University,

Vilnius, Lithuania

E-mail: ugne.sungaile@evaf.vu.lt 

Employee experience conditions: Construct validation and analysis of the impact on employee engagement and intention to leave the organisation

Asta Stankevičienė

Vilnius University, 

Vilnius, Lithuania

E-mail: asta.stankeviciene@evaf.vu.lt 

ORCID 0000-0002-8482-4191

Virginijus Tamaševičius

Vilnius University, 

Vilnius, Lithuania

E-mail: virginijus.tamasevicius@evaf.vu.lt 

ORCID 0000-0001-6591-8347

Rasa Subačienė

Vilnius University, 

Vilnius, Lithuania

E-mail: rasa.subaciene@evaf.vu.lt 

ORCID 0000-0001-6559-8478

Abstract. This study is the first to develop a comprehensive questionnaire on employee experience conditions. The study tested and validated a construct with five latent variables (reputation, recruitment process, physical environment, cultural environment, and relationship with former employees) based on a literature review, interviews with experts in the field, and statistical analysis of data from 325 respondents. This construct was used to examine the relationship between employee experience conditions, employee commitment, and employee intention to leave the organisation. An additional survey of 215 employees was conducted to determine the mediation and moderator relationships. The study found that employee experience conditions positively predicted employee engagement and negatively predicted employee turnover intentions. Furthermore, a partial mediation relationship was identified in that employee engagement is a factor through which employee experience conditions affect employees' intention to leave the organisation. Finally, employee experience conditions act as a moderator, strengthening the negative relationship between employee engagement and turnover intentions.

Received: October, 2023

1st Revision: May, 2024

Accepted: June, 2024

DOI: 10.14254/2071-789X.2024/17-2/4

JEL Classification: M51, M54

Keywords: employee experience, employee experience conditions, employee engagement, intention to leave the organisation